Midtown Manhattan skyline centered on the Empire State Building at dusk

Radisson Plaza Hotel at Kalamazoo Center Review

Kalamazoo's de facto grand hotel: the whole downtown works from its lobby, and nothing else in town comes close.

By The Editors

Overview

Every mid-sized American city used to have a hotel like this, and most of them lost it. The Radisson Plaza Hotel at Kalamazoo Center is the town’s de facto grand hotel: 340 rooms in a full-block downtown complex joined to the convention centre, with restaurants, a full-service spa and salon, an indoor pool and most of Kalamazoo’s formal social calendar under one roof. It is where the galas, the recruitment dinners and the graduation brunches happen, and the building carries that role with more polish than the brand name suggests.

You can eat well without crossing the street, which is rare at this latitude of the market. Brick + Brine handles the steaks-and-oysters end of proceedings and holds its own against anything else downtown, while Old Burdick’s Bar & Grill does the game-on-the-screens duty. Rooms upstairs are comfortable in the better corporate sense, dark woods, proper desks, decent linen, with the higher floors looking out over the low Kalamazoo skyline towards the university hills.

The real luxury is position. The Kalamazoo Mall, the first outdoor pedestrian shopping street in America, starts at the corner; the Kalamazoo Institute of Arts and the Valley Museum are within a few minutes on foot; and Bell’s Eccentric Café, mothership of one of the country’s great breweries, is a ten-minute walk east. The Amtrak station sits a few blocks north with direct trains to Chicago. For Western Michigan University and Kalamazoo College weekends the hotel books out months ahead, and deservedly: nothing else in town comes close.

Every mid-sized American city used to have a hotel like this, and most of them lost it.

— Luxury Hotel Reviews

Why We Love It

Civic flagship. The lobby is effectively Kalamazoo's front parlour: pharmaceutical business from the Pfizer plant, wedding parties, WMU parents, and convention traffic all crossing paths under the same chandeliers. It is busier and more dressed-up than anything else in town, without ever being formal by big-city standards. Staff numbers are real, service is practised, and on event nights the ground floor hums in a way that makes the town feel larger than it is.

Rooms & Suites

Corporate in the better sense: dark wood, proper desks, good mattresses and linen a clear notch above the midscale Radissons that share the flag. Suites are genuinely large and worth it for long stays. Ask for a high floor on the Michigan Avenue side for the skyline and the campus hills beyond; rooms over the convention-centre side can catch function noise on gala nights. Bathrooms are conventional but well maintained. Consistency is the strength here.

Dining

Yes, which is unusual for this market. Brick + Brine is a proper steak-and-seafood room, oysters, dry-aged cuts, a serious bourbon list, and locals book it independently of the hotel, always the telling sign. Old Burdick's covers burgers and games with local pours. Then the town takes over: Bell's Eccentric Café, ten minutes on foot, is a pilgrimage site for American beer, and the Kalamazoo Mall's restaurants fill the gaps between.

Spa & Wellness

A working full-service spa and salon rather than a resort fantasy: massages, facials, nails and hair under one roof, staffed properly and booked heavily before the town's weddings and graduations. Treatments are competent and fairly priced by city standards, and pairing one with the indoor pool and fitness centre makes a respectable winter afternoon when Michigan is doing its worst outside. Book ahead on event weekends; walk-ins are a coin flip.

Location

Walk the Kalamazoo Mall, America's first pedestrian shopping street, to the Kalamazoo Institute of Arts, then give the evening to Bell's Eccentric Café, ten minutes east, for the Two Hearted at the source and whatever is on the taproom-only list. Trains to Chicago leave from the station a few blocks north; the 7am departure makes a day trip genuinely workable.

The Verdict

University families first, book graduation and move-in weekends months out, plus convention delegates who want zero commute and Chicago weekenders arriving by Amtrak a few blocks away. It suits anyone who wants to do Kalamazoo entirely on foot: art institute, pedestrian mall, Bell's, all within minutes. Budget travellers can sleep cheaper by the motorway, and know it. This is the address you pay a little more for because the town revolves around it.